Q. Where is the store located?

A. 216 W. 25th St., Norfolk, VA 23505 

Q. What are the store hours?

A. The Redefinery is open: 

Monday through Saturday 10-6, Sunday 11-5

We are CLOSED the first Monday through Friday of each month...except for special events.

Q. Do you ship? 

A. We do not ship.  We offer LOCAL delivery only. 

Q. Where can I find the Consignment Contract? 

A. Click here for our current Consignment Contract. 

Q. What is your return policy?

A. ALL SALES ARE FINAL and there are no exceptions. We encourage you to examine your items carefully before making a purchase.   The Consignment Team takes great care to note "as is" on items that have been repaired or those which have wear above and beyond what is conisdered normal for an antique or vintage item.  Our staff is happy to provide an honest assessment of the condition of a piece.  Remember, it's all about the communication!

Q. Do you buy merchandise directly or do you only consign?

A. We do have a direct buy option.  Ask one of our Team Members for more information.  

Q. Do you sell gift cards? 

A. Yes we do!  Please visit our retail desk in the center of the store to purchase your gift cards in any denomination. They never expire. 

Q: What sells?

A: We wish we had the perfect answer, but trends change daily and it’s all about the right person coming in at the right time. With lots of people downsizing and liquidating estates at the same time, many people are getting rid of the same items, which means we have a surplus of certain items. Our customers look for UNIQUE items that can’t be be found just anywhere.

Q: Do I need to price my items myself?

A: No- but if you have a MINIMUM amount you’d like to clear (50% of the sales price), we need to know that. We will double the amount to arrive at the lowest acceptable listing price. For example, if you want to clear $200 on your sofa, we will have to list it for $400. If that is an acceptable MINIMUM listing price based on our sales history, current inventory levels of similar items, and customer threshold, we will move forward with the consignment. If we feel the requested MINIMUM is too high, we will continue to work with you until an acceptable minimum is agreed upon or we will suggest other options for your consignment. Make sure you discuss any pricing concerns with a team member at your appointment. Once we price your item(s), we cannot increase the price.

Q: My items didn’t sell at at my yard sale, should I bring them in?

A: Sorry, no. For a small business to succeed it is imperative we have the best quality items to provide for our customers. If they didn’t sell for less money at a yard sale it is unlikely they will sell for more in store.

Q: I am interested in consigning furniture- but my item is ripped/ damaged/ scratched/ stained/ needs re-upholstering/ re-finishing. Would you still take it?

A: Sorry, all items must be FLOOR READY and in good condition. When you send pictures of your furniture items (as required), please include close ups of any of this damage and we will let you know if it is acceptable to take. Please consider charities such as Habitat for Humanity if you have what might be considered a “project piece”.